Talos Drones Warranty
Below is the general warranty policy for Talos Drones and associated products, including coverage details, warranty periods, and the process for submitting a claim. Please review each section carefully to understand what is and isn't covered under warranty.
12-month limited warranty on most electronic components.
3-month limited warranty on sprayer and spreader components.
Aircraft electronics and control modules are covered for 12-months excluding spraying and spreading systems.
Spraying and spreading system parts have 3-month warranties.
Specifics are as follows:
- 12 Months: Aircraft frame, ESC, RTK, motors, smart controller, charger, radar, etc.
- 3 Months: Flow meter, impeller pump, sprinkler, servo, solenoid vent valve, etc.
- 15 Days: Propellers, spread tank, cables, hose, structural module, etc.
- Battery: 12 months or 1,000 cycles (whichever comes first).
Not all crashes or damages are considered the result of a hardware malfunction. The following scenarios are excluded from warranty coverage:
- Pilot or User Error: Any damages resulting from user or pilot mistakes, including improper operation, handling, or negligent use.
- Obstacle Collisions:
- Crashes caused by ascending or descending into obstacles, such as:
- Initiating a mission from the top of an obstacle.
- Colliding with overhead objects during automated return-to-home ascent.
- Attempting to clear one obstacle while inadvertently hitting another (e.g., flying over trees but hitting a parallel power line).
- Collisions with wires, cables, power lines, or similar objects of any type or size are not covered.
- Collisions with non-wire objects less than 1 inch in diameter are not covered.
- Collisions occurring while obstacle avoidance is disabled are excluded.
- Crashes occurring at 6 feet or less above the ground are not covered.
- Crashes caused by ascending or descending into obstacles, such as:
- Speed-Related Incidents: Crashes while flying faster than 45 ft/s are excluded.
- Multiple Drone Collisions: Impacts involving more than one drone during fleet operations are not covered.
- Manual Flight Accidents: Crashes during manual flight mode are excluded unless conclusively caused by a verified component failure.
-
Documentation and Warranty Period:
- Claims submitted without adequate documentation—including flight logs, photos, or videos—will be declined.
- Any incidents occurring outside the 12-month warranty period from the drone’s receipt date are not covered.
- Terrain-Following Misjudgments: Collisions caused by misjudgment during terrain-following that result in overhead impacts are excluded.
Potentially Covered Incidents:
- Accidents caused by a verified physical component failure (e.g., motor, arm, propeller) may be considered, provided:
- The drone was properly maintained and regularly serviced.
- Pre-flight inspections were conducted.
- Critical components were kept clean and free of debris.
- Only approved OEM parts were used.
- Sufficient documentation proving the failure was submitted.
Fill in the form in the Contact -> Technical Support tab at the top of our website.
or
Email support.tech@talosdrones.com and include:
- Drone and part Serial Number
- Description of Issue
- Photos and/or video of damage
If a claim is approved, Talos Drones will issue replacement parts. Return the damaged parts to:
Talos Drones
22220 Opportunity Way, Suite 102
March Air Reserve Base, CA 92518
Note: Shipping costs are not covered under warranty.
The Talos T60X Flight Battery is covered for up to 1,000 charge cycles or 12 months, whichever comes first.
DJI Warranty
Below is the general warranty policy for DJI AGRAS products, including coverage details, warranty periods, and the process for submitting a claim. Please review each section carefully to understand what is and isn't covered under warranty.
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12-month limited warranty on most electronic components.
3-month limited warranty on sprayer and spreader components.
Aircraft electronics and control modules are covered for 12-months excluding spraying and spreading systems.
Spraying and spreading system parts have 3-month warranties.
Specifics are as follows:
- 12 Months: Aircraft frame, ESC, RTK, motors, smart controller, charger, radar, etc.
- 3 Months: Flow meter, impeller pump, sprinkler, servo, solenoid vent valve, etc.
- 15 Days: Propellers, spread tank, cables, hose, structural module, etc.
- Battery: 12 months or 1,000 cycles (whichever comes first).
Not all crashes or damages are considered the result of a hardware malfunction. The following scenarios are excluded from warranty coverage:
- Pilot or User Error: Any damages resulting from user or pilot mistakes, including improper operation, handling, or negligent use.
- Obstacle Collisions:
- Crashes caused by ascending or descending into obstacles, such as:
- Initiating a mission from the top of an obstacle.
- Colliding with overhead objects during automated return-to-home ascent.
- Attempting to clear one obstacle while inadvertently hitting another (e.g., flying over trees but hitting a parallel power line).
- Collisions with wires, cables, power lines, or similar objects of any type or size are not covered.
- Collisions with non-wire objects less than 1 inch in diameter are not covered.
- Collisions occurring while obstacle avoidance is disabled are excluded.
- Crashes occurring at 6 feet or less above the ground are not covered.
- Crashes caused by ascending or descending into obstacles, such as:
- Speed-Related Incidents: Crashes while flying faster than 45 ft/s are excluded.
- Multiple Drone Collisions: Impacts involving more than one drone during fleet operations are not covered.
- Manual Flight Accidents: Crashes during manual flight mode are excluded unless conclusively caused by a verified component failure.
-
Documentation and Warranty Period:
- Claims submitted without adequate documentation—including flight logs, photos, or videos—will be declined.
- Any incidents occurring outside the 12-month warranty period from the drone’s receipt date are not covered.
- Terrain-Following Misjudgments: Collisions caused by misjudgment during terrain-following that result in overhead impacts are excluded.
Potentially Covered Incidents:
- Accidents caused by a verified physical component failure (e.g., motor, arm, propeller) may be considered, provided:
- The drone was properly maintained and regularly serviced.
- Pre-flight inspections were conducted.
- Critical components were kept clean and free of debris.
- Only approved OEM parts were used.
- Sufficient documentation proving the failure was submitted.
Fill in the form in the Contact -> Technical Support tab at the top of our website.
or
Email support.tech@talosdrones.com and include:
- Drone and part Serial Number
- Description of Issue
- Photos and/or video of damage
If a claim is approved, Talos Drones will issue replacement parts. Return the damaged parts to:
Talos Drones
22220 Opportunity Way, Suite 102
March Air Reserve Base, CA 92518
Note: Shipping costs are not covered under warranty.
The DJI DB2160 Flight Battery is covered for up to 12 months or 1,500 charge cycles, whichever comes first.